Contact center & CX built for every customer
From replacing a legacy on-premise PBX to deploying a fully AI-powered omnichannel contact center, BTSI delivers vendor-neutral CX consulting — comparing CCaaS, workforce management, and automation solutions across 220+ providers to find the right fit for your operation and budget.
We handle the assessment, platform comparison, procurement, integration, and ongoing support — so you can focus on delivering exceptional customer experiences instead of managing vendor relationships.
Complete contact center coverage
Whether you're modernizing a legacy call center or building a next-generation AI CX platform, we source and manage the right solution from our network of 220+ vetted providers.
CCaaS (Cloud Contact Center)
Cloud-delivered contact center platforms that replace legacy on-premise systems — scalable, resilient, and accessible from anywhere.
Omnichannel Engagement
Unified voice, email, chat, SMS, and social media interactions on a single platform — giving agents full context and customers a seamless experience.
AI & Conversational Automation
Intelligent virtual agents, chatbots, and AI-assisted routing that resolve common inquiries automatically and reduce agent handle time.
Workforce Management & Analytics
Forecasting, scheduling, quality monitoring, and real-time analytics to optimize agent performance and customer satisfaction scores.
CRM & System Integration
Deep integrations with Salesforce, ServiceNow, Microsoft Dynamics, and other CRM and ticketing platforms for a unified agent desktop.
Compliance & Security
PCI-DSS compliant payment capture, call recording, data residency controls, and HIPAA-ready deployments for regulated industries.
The vendor-neutral advantage
Most contact center resellers push the platforms they're certified on. BTSI has no such allegiance — we compare every relevant CCaaS and CX provider objectively and recommend only what fits your operation, compliance needs, and budget.
- Vendor-neutral recommendations across 220+ providers
- Single point of contact for design, procurement, and support
- Better pricing through volume buying power
- Rapid deployment — cloud-native platforms go live in weeks
- Compliance-ready for healthcare, finance, and government
- Ongoing managed support and performance optimization
CX solutions across every industry
Ready to transform your customer experience?
Request a free contact center assessment. A BTSI consultant will evaluate your current environment, compare solutions across 220+ providers, and deliver a clear recommendation — at no cost to you.